Terms and Conditions
 
Following information will limit our liability and outline the conditions under which we operate. Acceptance of our documents represents an acceptance by the customer of the following terms and conditions:
 

Reservations

All reservations are confirmed on the condition that a non - refundable fee deposit is paid to Timeless African Safaris Ltd. Kenya within 14 days of departure. The balance owing must be paid by the departure. The balance owing must be paid by the date stipulated on the invoice but not less than six weeks prior to departure. Until Timeless Safaris Ltd have received full payment , we reserve the right to charge any variations to the passenger's account.

 

Prices & Brochure Accuracy - Changes & Errors

Prices are quoted in the brochure in US Dollars at the ruling rates. Prices quoted are subject to availability of rooms at discounted rates and Timeless Safaris Ltd reserves the right to supply alternative accommodation / services of the same quality should this be necessary for whatever reason. Should weather conditions render certain services impossible to deliver , alternative options will be offered , but no refund will be paid. Whilst every endeavor will be made to hold to prices quoted in this tariff , prices will only be confirmed upon confirmation of reservation. Whilst every effort is made to ensure the accuracy of the tariff at the time of printing , regrettably errors do occur Timeless Safaris Ltd cannot be held responsible for this. Please ensure that rates are confirmed to you at the time of booking.

 

Payment

Timeless Safaris Ltd require full pre - payment which should be deposited directly into our bank account prior to the passenger's departure. This payment should be effected 30 days prior to arrival , prior to arrival , and where bookings are made within 30 days, payment should be made within 24 hours of receiving confirmation of your booking. Timeless Safaris Ltd reserves the right to cancel any reservation in respect of which any payment is not made time. The onus will be on passengers to check that there have been no changes in price prior to making final payment. Timeless Safaris Ltd guarantees the price of land arrangements , once full payment is received , except where any subsequent increase is beyond the control of Timeless Safaris Ltd . Airfares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by Timeless Safaris Ltd .

 

Cancellation Charges

61 days or more - Nil.
46 - 60 days or more prior to departure - 20%
31 - 45 days or more prior to departure - 25%
Less than 31 days - 100%
Each hotel / Lodge structures their own cancellation policy which you will be notified at the time of your reservations.

 

Group Deposits / Payments

20% deposit is required upon confirmation of reservation and at least 60 days prior to group arrival. 100% payment is to be received 30 days prior to group arrival.

 

Renovations & Alterations To Hotels

Timeless Safaris Ltd is not responsible for any inconvenience caused due to alterations and renovations to hotels. When Timeless Safaris Ltd is advised that renovations are taking place at a particular hotel, Timeless Safaris Ltd will advise all clients who will be affected by the situation.

All tours and transfers are conducted with English speaking driver / guides unless otherwise stated.

 

Late Booking Fee / Amendment Fee

A minimum late booking fee of USD 50 will be charged in respect of bookings received within 2 working days prior to the travel date. This charge is levied to cover fax , telex and other communication expenses involved. An amendment fee of USD 25 per booking will be levied for any changes to the confirmed itinerary.

 

Luggage

Luggage is limited to 20kg per person. The Company will not accept any responsibility in respect to baggage.

 

Insurance Charges

It is strongly recommended that clients are insured against possible cancellation , medical expenses , personal accidents , loss of money , luggage etc. Timeless Safaris Ltd reserves the right to make, with or without notice , variations or changes in the vehicle used for transportation, hotel accommodation , meals, schedules etc. without liability to the company. Timeless Safaris Ltd will not be liable for any loss that may be incurred by any alteration , suspension or curtailment of service.

 

Extra Charges

In the event of it being necessary to utilise a courier service in order to deliver documents to any client for any reason other than negligence on the part of Timeless Safaris Ltd, any charges will be for the client's account.

 

Passports , Visas , Vaccinations, etc.

Please check regarding requirements for visas & passports. The responsibility for the provision of current and valid passports , visas , vaccinations and inoculation and the like , where required , is that of the customer alone and the Company shall not be responsible or liable for any consequence of any nature arising from the customer failing to ensure that he or she has complied with all such requirements. No inoculation or vaccinations are currently required. Check with your local health department or your doctor and chemist with regard to anti - malarial tablets

 

Responsibility

All tours are booked and all tour arrangements are made on express conditions that Timeless Safaris Ltd Kenya, their staff and agents shall not be responsible for and shall be exempt from, all liability in respect of any loss , damage , accident , delay , or inconvenience to any person or his or her luggage , or other property , wherever , whenever , and however the same may occur. Timeless Safaris Ltd Kenya , their staff and agents shall further not be liable for any authority to claim the cost of repair for any damages caused by the client to any property. Kenya Airways and other registered carriers are not to be held responsible for any act , omission or event during the time passengers are not on aboard the aircraft or conveyance. The carrier's liability for acts , events and omissions which occur during the carriage by air is governed by applicable laws and regulations and by the conditions appearing on the carrier's tickets. Timeless Safaris Ltd act only as agents for their local ground operators and principals and accordingly accept no liability whatsoever for any loss or damage which any passenger may suffer as a result of the failure of any such principals to fulfill their obligations , whether in relation to travel arrangements, accommodation or otherwise whatsoever.

 

Itinerary Variations

While every effort is made to keep to all published itineraries , we reserve the right to make changes for your convenience. In some cases , weather conditions can necessitate an alteration in the tour itinerary and this does not constitute any reason for a refund. No refund for unused services will be considered. In the event that the stipulated hotel accommodation , excursions , service etc. is unavailable for any reason whatsoever, Timeless Safaris Ltd undertakes to provide like better accommodation etc. at the same price quoted to the passenger.

 

Coaches

It may occasionally be necessary for coaches to wait for clients travelling on other flights which have been delayed or whose baggage has not shown up.

 

Breakaways

While it is possible to break away from the planned holiday itinerary , it is understood that such breakaways will be for the client's account and there will be no refund for unused service, accommodation , flights etc.

 

Jurisdiction of the Management in Court

Timeless Safaris Ltd shall be entitled at its option to institute any legal proceedings arising out of or in connection with this contract in any Magistrate's having jurisdiction in terms of US$25,000 as amended , notwithstanding that the amount in issue may exceed limits of such jurisdiction.

 

Final Document & Extras

Final documents - i. e. vouchers etc. - will be released to the client once Timeless Safaris Ltd is in receipt of final payment. A hotel voucher will be issued and clients must then take this voucher to the hotel concerned. Failure to do so will result in clients having to pay the hotel directly and Timeless Safaris Ltd will not be held responsible. Extras must be settled directly with the hotels concerned. Timeless Safaris Ltd will not accept responsibility for non - payment of extra.

Timeless Safaris Ltd.
Tel: +254 738 344 772 | +254 712 939 942 | +254 020 2225311/2/3  | E: info@timeless-safaris.com  |  Terms and Conditions
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